Mobisthan Limited Warranty Policy

Operated by: Mobisthan · Registered Office: Jaipur, Rajasthan, India · GSTIN: 08SLNPS6528F1Z4 · Support / Claims: support@mobisthan.com | 9521221477 (Call/WhatsApp)

1. Overview

This Limited Warranty Policy sets out the warranty and service terms applicable to (a) repairs carried out by Mobisthan (screen replacements and other spare parts), and (b) refurbished, open box, demo unit, and pre-owned smartphones, tablets, MacBooks, and Windows laptops sold by Mobisthan. All warranty entitlements are subject to the terms, conditions, and exclusions set out below.

2. Warranty — Repairs (Screen & Parts)

2.1 Screens/Displays

• Screens or displays replaced by Mobisthan carry a 6-month warranty from the invoice date, plus 1 (one) month of one-time breakage protection.
• Functional failures of the replaced screen or display issues not caused by physical impact or liquid damage are covered. A verified manufacturing or workmanship defect will be resolved by replacing it with a new/quality-tested unit.
• If the customer's original (removed) screen is not surrendered at the time of replacement, the applicable screen warranty period is reduced to 3 months.

2.2 Other Spare Parts

• All other parts fitted during a repair (e.g., battery, charging port, speaker, camera module) carry a 3-month limited warranty from the invoice date.
• Functional failures caused by a manufacturing or fitting defect are covered; the remedy is repair or replacement of the part, at Mobisthan's discretion.

3. Warranty — Devices Sold by Mobisthan

• Every device sold by Mobisthan — refurbished, open box, demo unit, or pre-owned — carries a standard limited warranty of 3 months (90 days) from the invoice/delivery date, covering functional and hardware defects as described in Section 7.
• Chargers, cables, adapters, and batteries supplied with the device are covered for 3 months from the invoice date.

4. Who Is Covered; Transferability

Warranty coverage is valid only for the original purchaser named on the invoice and is non-transferable, except where the device is resold back through Mobisthan's own certified resale/exchange process.

5. How to Claim Warranty

1. Email a short video clearly showing the defect to support@mobisthan.com, or send it via WhatsApp to 9521221477.
2. Provide your order number, registered phone number, and the device's IMEI/serial number.
3. Share your original invoice if requested.
4. Mobisthan may request additional evidence, remote diagnostics, or physical inspection before approving the claim.

6. Claim Verification & Resolution Timelines

All warranty claims are subject to inspection and verification before approval. Indicative timelines:

If a claim is accepted, Mobisthan may repair the device, replace the defective component, or replace the entire unit with an equivalent model, at its discretion. A repaired or replaced device carries only the remaining balance of the original warranty period — not a fresh warranty term.

Warranty remedies under this Policy are limited to repair or replacement. No cash refund, reimbursement, depreciation-based settlement, or store credit is available under this Warranty Policy, unless expressly required under applicable law. (This is separate from your rights under Mobisthan's Shipping & Return Policy during the initial return window.)

7. Scope of Warranty — What Is Covered

This Policy covers functional and hardware defects discovered within the applicable warranty term that directly relate to a part or component replaced/repaired by Mobisthan, or a pre-existing functional defect in a refurbished/open box/demo/pre-owned device sold by Mobisthan, arising under normal use and not attributable to any excluded cause listed in Section 8.

Covered components typically include the battery, display panel (functional issues only — see exclusions), motherboard/logic board, charging port, speakers, microphone, cameras, physical buttons, Wi-Fi/Bluetooth/network modules, keyboard/trackpad (laptops), and biometric sensors (fingerprint/face unlock).

8. Warranty Exclusions & Limitations (What Is NOT Covered)

1. Accidental or physical damage (drops, cracks, dents, impact)
2. Liquid, moisture, or water damage
3. Unauthorized repairs, opening, or tampering by anyone other than Mobisthan or its authorized service partners
4. Software issues caused by rooting, jailbreaking, custom ROMs, or third-party applications
5. Cosmetic damage, including scratches, scuffs, or blemishes — particularly those already disclosed in the product's condition grading at the time of sale
6. Battery degradation resulting from normal use, within the battery health range disclosed at the time of sale
7. Damage caused by the use of non-approved chargers, cables, or accessories
8. Pre-existing conditions unrelated to the specific repair or defect claimed
9. Failure to follow the device's standard usage and care instructions
10. Incorrect, removed, or tampered IMEI/serial number that does not match Mobisthan's invoice/records
11. Failure to report the defect within the applicable warranty period
12. Loss of data of any kind, during diagnosis, repair, or replacement
13. Display line defects — including green line, pink line, white line, display burn-in, pixel line defects, OLED line issues, or similar screen line artifacts — are expressly excluded from warranty coverage

9. Conditions That Void Warranty

The warranty on a device or repaired part becomes void where:

• The IMEI/serial number is incorrect, removed, or tampered with
• The device has been opened, repaired, or serviced by an unauthorized third party
• There is evidence of misuse, improper storage, or exposure to moisture/liquid
• There is pre-existing structural damage not disclosed or covered under this Policy
• The customer fails to report the defect within the applicable warranty period
• Unauthorized or non-approved parts/accessories have been fitted to the device

10. Data Backup & Responsibility

Customers are solely responsible for backing up all personal data before submitting a device for repair, warranty inspection, or replacement. Mobisthan is not responsible for any data loss and does not provide data restoration services as part of warranty support. Customers should also remove SIM cards, memory cards, and account locks (iCloud, Google, Samsung, Microsoft) before submission, as instructed by our support team.

11. Force Majeure

Mobisthan shall not be liable for any delay or failure in performing its obligations under this Policy caused by circumstances beyond its reasonable control, including natural disasters, courier/logistics disruption, government action, strikes, or other events of force majeure.

12. Governing Law & Jurisdiction

This Policy is governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 (including the right to approach the appropriate Consumer Disputes Redressal Commission), any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

13. Complete Agreement & Reserved Rights

This Warranty Policy, together with Mobisthan's Terms and Conditions, Privacy Policy, and Shipping & Return Policy, constitutes the complete warranty agreement between Mobisthan and the customer with respect to warranty coverage. Mobisthan reserves the right to amend these warranty terms at any time and to refuse claims that involve suspected abuse, misrepresentation, or fraud. This Policy is effective immediately and supersedes any previous warranty policy issued by Mobisthan.

14. Contact & Support

Customer Support (Call/WhatsApp): 9521221477 — Monday–Saturday, 10:00 AM–7:00 PM
Email: support@mobisthan.com
Business & Corporate Inquiries: admin@mobisthan.com
Registered Office: Jaipur, Rajasthan, India · GSTIN: 08SLNPS6528F1Z4
Grievance Officer: Punit Mishra (9521221477)