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Privacy Policy for Mobisthan

Last updated: August 25, 2026

1. Introduction

Welcome to Mobisthan (“Mobisthan,” “we,” “us,” or “our”). Mobisthan operates an e-commerce platform for the sale of refurbished, open box, demo unit, and pre-owned smartphones, tablets, MacBooks, and Windows laptops, each backed by a 3-month warranty (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website/app or purchase products from us. By using our Services, you agree to this Privacy Policy.

Legal Entity Name: Mobisthan
Registered Office: Jaipur, Rajasthan, India
GSTIN: 08SLNPS6528F1Z4
Customer Support Email: support@mobisthan.com
Customer Care (Call/WhatsApp): 9521221477
Business/Partnership Inquiries: admin@mobisthan.com

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, mobile number, password
  • Order & Billing Information: Shipping address, billing address, GSTIN (for business/tax-invoice purchases)
  • Payment Information: Payment method details (processed via our third-party payment gateway — we do not store full card numbers)
  • KYC/Verification Information: Government ID proof (e.g., PAN, Aadhaar masked details) where required for high-value orders, EMI/financing, or fraud prevention
  • Device Trade-In/Exchange Information: IMEI number, serial number, device condition details, proof of ownership documents
  • Warranty & Support Information: IMEI/serial number of purchased device, proof of purchase, issue description, communication history for warranty claims, repairs, or replacements
  • Reviews & Communications: Product reviews, ratings, customer support chats, emails, and call recordings (where applicable)

2.2 Information Collected Automatically

  • Device & Technical Data: IP address, browser type, device identifiers, operating system
  • Usage Data: Pages viewed, products browsed, cart activity, search queries, time spent on site/app
  • Location Data: Approximate location (for delivery estimation and serviceability checks)
  • Cookies and Similar Technologies: See Section 9 below

2.3 Information from Third Parties

  • Payment Gateways/Banks: Transaction status and confirmation
  • Logistics & Delivery Partners: Shipment tracking and delivery confirmation
  • EMI/Financing Partners: Loan approval status (if you opt for EMI at checkout)
  • Marketing & Analytics Partners: Ad performance and analytics data

3. How We Use Your Information

  1. Process and fulfill orders, including verifying device condition eligibility and processing payments
  2. Create and manage your account and order history
  3. Arrange shipping, delivery, and returns/exchanges through our logistics partners
  4. Register, track, and honor your 3-month warranty, including repairs, replacements, or refunds
  5. Verify identity and prevent fraud, particularly for high-value transactions or trade-ins
  6. Communicate order confirmations, shipping updates, warranty status, and customer support responses
  7. Send promotional offers, discounts, and product recommendations (with opt-out available)
  8. Improve our platform, product catalog, and refurbishment quality processes
  9. Comply with applicable tax (GST), consumer protection, and other legal obligations
  10. Investigate and resolve disputes, complaints, or warranty misuse

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing (e.g., under India's Digital Personal Data Protection Act, 2023, or GDPR for international customers), we rely on:

  • Consent: For marketing communications, optional location access, and trade-in data collection
  • Contract Performance: To process your order, deliver products, and honor warranty obligations
  • Legal Obligation: To comply with GST/tax laws, consumer protection regulations, and law enforcement requests
  • Legitimate Interests: For fraud prevention, platform security, and improving our Services

5. How We Share Your Information

We do not sell your personal information. We share it only as necessary with:

  • Logistics & Courier Partners: To deliver orders and process returns/exchanges
  • Payment Gateways & Financial Institutions: To process payments, refunds, and EMI transactions
  • Refurbishment & Quality Check Vendors: Where third parties assist in grading, testing, or repairing devices
  • Cloud Hosting & IT Service Providers: For secure storage and platform operations
  • Customer Support & CRM Tools: To manage support tickets and warranty claims
  • Legal & Regulatory Authorities: When required by law, court order, or to protect our legal rights
  • Business Transfers: In case of a merger, acquisition, or sale of business assets
  • With Your Consent: For any other purpose you explicitly agree to

6. Device Data and Trade-Ins

If you exchange, trade in, or sell a used device to us:

  • We collect the device's IMEI/serial number, condition assessment data, and any personal data that may remain on the device
  • You are responsible for backing up and factory-resetting your device before trade-in. We are not liable for personal data left on traded-in devices, though we follow secure data-wiping practices on all devices we acquire
  • IMEI/serial numbers of devices we sell are recorded to validate warranty eligibility and prevent fraud (e.g., stolen device checks)

7. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill your order and honor your 3-month warranty period, plus a reasonable period thereafter for dispute resolution
  • Comply with GST invoicing and tax record-keeping requirements under Indian law
  • Resolve disputes, prevent fraud, and enforce our Terms of Service

We securely delete or anonymize personal data once it is no longer needed for these purposes.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information (e.g., shipping address, contact details)
  • Delete your account and associated data, subject to statutory retention obligations (e.g., tax records)
  • Withdraw consent for marketing communications at any time
  • Data Portability — request your data in a structured format
  • Grievance Redressal — raise concerns with our Grievance Officer (see Section 14)

To exercise these rights, contact us at support@mobisthan.com. We may verify your identity before processing requests.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your cart
  • Understand browsing and purchase behavior to improve product recommendations
  • Measure marketing campaign performance
  • Detect and prevent fraudulent activity

You can control cookies through your browser settings; disabling them may affect site functionality (e.g., cart persistence).

10. Children's Privacy

Our Services are intended for users who are 18 years or older, or who have the involvement of a parent/guardian for purchases. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us data without consent, contact us at support@mobisthan.com for prompt removal.

11. Data Security

We implement reasonable security safeguards — including encryption of payment data (via PCI-DSS compliant payment gateways), access controls, and secure servers — to protect your personal information from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.

12. Third-Party Links and Services

Our platform may link to third-party websites (e.g., payment gateways, EMI providers, social media). This Privacy Policy does not cover their practices; please review their respective privacy policies.

13. International Data Transfers

If you access our Services from outside India, your data may be transferred to and processed in India, where our servers and operations are based, and other jurisdictions where our service providers operate.

14. Grievance Officer / Contact Us

In accordance with applicable Indian law (Information Technology Act, 2000 and rules thereunder), we have appointed a Grievance Officer to address your concerns:

Grievance Officer: Punit Mishra
Email: admin@mobisthan.com
Address: Mobisthan, Jaipur, Rajasthan, India
GSTIN: 08SLNPS6528F1Z4

For general privacy queries, contact: support@mobisthan.com

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified via email, in-app notice, or by updating the “Last Updated” date above.

16. Region-Specific Disclosures

For Indian Customers

This Privacy Policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, once fully in force.

For International Customers

If you are located in the EU/UK or California and shop with us, you may have additional rights under GDPR or CCPA/CPRA respectively. Contact us at support@mobisthan.com to exercise these rights.