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Mobisthan Shipping & Return Policy

Last updated: August 25, 2026

This Shipping & Return Policy applies to all purchases of refurbished, open box, demo unit, and pre-owned phones, tablets, MacBooks, and Windows laptops made through Mobisthan. Please read this policy carefully before placing an order.

1. Shipping Policy

1.1 Delivery Coverage

We currently ship across India to all serviceable pin codes via our logistics partners. Serviceability is confirmed at checkout based on your delivery pin code.

1.2 Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation
  • Every device undergoes a final quality check before dispatch
  • You will receive an order confirmation and dispatch notification via email/SMS/WhatsApp

1.3 Delivery Timelines

  • Metro cities: 2–4 business days
  • Other cities/towns: 4–7 business days
  • Remote/rural areas: 7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather, regional restrictions, or unforeseen circumstances. We are not liable for delays caused by our logistics partners once the shipment is handed over, but we will assist in tracking and resolving delivery issues.

1.4 Shipping Charges

Free shipping on all prepaid orders. Cash on Delivery (COD), where offered, may carry an additional COD handling fee shown at checkout.

1.5 Order Tracking

Once your order is dispatched, a tracking link/AWB number will be shared via email/SMS/WhatsApp so you can track your shipment in real time.

1.6 Packaging

All devices are shipped in secure, tamper-evident packaging to protect against damage in transit. We strongly recommend recording an unboxing video, which will help expedite any damage or missing-item claims.

1.7 Delivery Verification

  • All devices are shipped with the IMEI/serial number mentioned on the invoice — please verify this matches the device received
  • For high-value orders, OTP-based delivery verification or ID verification may be required at the doorstep

2. Return & Replacement Policy

2.1 Return Window

You may request a return, replacement, or refund within 7 days of delivery, provided the conditions below are met.

2.2 Eligibility for Returns

To be eligible for a return, the device must:

  • Be in the same physical condition as delivered, with no additional damage, scratches, or liquid exposure
  • Include all original accessories, cables, box, and documents provided at the time of delivery
  • Have the same IMEI/serial number as recorded on the original invoice
  • Not be an item marked as non-returnable at the time of purchase (see Section 2.4)
  • Be reported within the return window with supporting evidence (e.g., unboxing video, photos) for damage, defect, or mismatch claims

2.3 Valid Reasons for Return/Replacement

  • Device received is defective, non-functional, or does not power on
  • Device received does not match the product description, condition grade, or specifications listed at purchase
  • Wrong item delivered
  • Device physically damaged in transit (must be reported within 48 hours of delivery with unboxing video evidence)
  • Missing accessories or incomplete shipment

2.4 Non-Returnable / Change-of-Mind Cases

  • Change of mind is not eligible for return once the device has been used, activated, or the seal/packaging has been broken, except where the device is found defective within the applicable window
  • Devices with physical damage caused after delivery (drops, liquid damage, unauthorized repairs) are not eligible for return
  • Devices with a tampered, altered, or missing IMEI/serial number are not eligible for return
  • SIM cards, screen guards (if opened/applied), and other used consumables are non-returnable

2.5 How to Initiate a Return

  1. Contact us at support@mobisthan.com or 9521221477 (Call/WhatsApp) within the return window
  2. Share your order ID, reason for return, and supporting photos/videos
  3. Our team will review your request and, if approved, arrange a reverse pickup or provide self-ship instructions
  4. Once the returned device passes our quality inspection, your refund or replacement will be processed

2.6 Reverse Pickup

  • Where serviceable, we will arrange a free reverse pickup for approved returns
  • In non-serviceable locations, you may be asked to self-ship the item to our facility, with return shipping costs reimbursed for verified defects/damage/wrong-item cases

3. Refunds

3.1 Refund Timeline

Once the returned device is received and passes quality inspection, refunds are processed within 5–7 business days.

3.2 Refund Method

  • Prepaid orders: Refunded to the original payment method (card, UPI, net banking, wallet)
  • COD orders: Refunded via bank transfer/UPI to the details provided by you
  • EMI orders: Refund timelines may vary based on your bank/financing partner's policies

3.3 Deductions

  • If a return is approved for a reason other than a defect, damage, or seller error, a restocking/logistics fee may be deducted, communicated to you before the return is finalized
  • Refunds may be adjusted if accessories, box contents, or original packaging are missing

4. Exchange / Replacement

  • Replacements are offered in place of a refund where the customer prefers a like-for-like unit of the same model and condition grade, subject to stock availability
  • If the same model/condition is unavailable, we will offer a full refund or an alternative unit at an adjusted price, with your consent

5. 3-Month Warranty Policy

All devices sold by Mobisthan come with a 3-month warranty from the date of delivery, covering functional/hardware defects not caused by misuse. This warranty operates separately from the return window above — see our full Warranty Policy for details.

6. Cancellations

  • Orders can be cancelled free of charge before dispatch
  • Once an order has been shipped, it cannot be cancelled; you may initiate a return after delivery as per Section 2
  • To cancel an order, contact us immediately at support@mobisthan.com or 9521221477 (Call/WhatsApp), or via the “Cancel Order” option in your account

7. Damaged, Defective, or Incorrect Items

If you receive a device that is damaged in transit, defective on arrival, or different from what you ordered:

  • Report it within 48 hours of delivery
  • Share clear photos/videos, including the unboxing video if available
  • We will arrange a free replacement, repair, or full refund at no additional cost to you, once verified

8. Trade-In / Exchange Program

  • The trade-in value is subject to final physical verification of the device upon pickup/drop-off
  • The quoted value may be revised if the device's actual condition differs from what was declared at the time of quote
  • You are responsible for removing all personal data and signing out of accounts (iCloud, Google, etc.) before handing over the device; devices with active account locks (e.g., iCloud/FRP lock) cannot be accepted
  • See our Privacy Policy for how we handle data on traded-in devices

9. Contact Us

Email: support@mobisthan.com
Customer Care (Call/WhatsApp): 9521221477
Business Inquiries: admin@mobisthan.com
Registered Office: Jaipur, Rajasthan, India · GSTIN: 08SLNPS6528F1Z4